FAQ
Welcome to the JDS York LTD FAQ section. Below you'll find answers to some of the most common questions about our products, orders, shipping, returns, and more.
Products & Sizing
Q: What types of men's clothing do you offer?
We specialize in high-quality men's clothing including jackets, shirts, hoodies, and casual wear designed for comfort, style, and durability.
Q: How do I choose the right size?
Each product page includes a detailed size guide. Please refer to it before purchasing. If you're unsure, feel free to contact us for personal sizing advice.
Ordering
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows for faster checkout, order tracking, and exclusive offers.
Q: Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, contact us immediately at support@jdsyork.shop. Once an order is dispatched, changes or cancellations are no longer possible.
Payment
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.
Q: Is it safe to shop on your website?
Yes. Our website uses SSL encryption to protect your personal and payment information.
Shipping
Q: How much does shipping cost?
We offer flat rate shipping for $1.99 on all orders within the United Kingdom.
Q: How long does delivery take?
Orders are delivered within 5–8 business days (Monday to Friday). You'll receive tracking details once your order ships.
Q: What is the order cut-off time?
Orders placed before 5:00 PM GMT, Monday to Friday, will be processed the same business day. Orders after this time will be processed the next business day.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day return policy for unused, unworn items with tags still attached. Please visit our Return & Refund Policy page for full details.
Q: How do I return an item?
Email support@jdsyork.shop with your order number and reason for return. We'll provide return instructions and address details.
Q: When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.
Exchanges
Q: Can I exchange an item?
We don’t offer direct exchanges. If you need a different size or color, return the original item for a refund and place a new order.
Other Questions
Q: Do you ship internationally?
Currently, we only ship within the United Kingdom.
Q: How can I contact customer support?
You can reach us at:
Phone: +44 7577024933
Email: support@jdsyork.shop
Address: 21 Derwent Way, York YO31 0SJ, United Kingdom
Customer Service: 09:00 AM to 05:00 PM (Monday to Friday)