FAQ
1. Orders
Q: How can I place an order?
A: You can place an order directly through our website by selecting your desired products, adding them to the cart, and completing the checkout process with your preferred payment method.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 1 business day of placement. Please contact our support team immediately at support@jdsyork.shop to request changes.
2. Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship to the United Kingdom, France, and the United Arab Emirates. We do not ship internationally outside these regions at this time.
Q: How much does shipping cost?
A: We offer free standard shipping for all orders in the countries we serve.
Q: How long will my order take to arrive?
A: Orders are processed within 1–3 business days. Transit time is 4–7 business days, making the total estimated delivery time 5–10 business days (Monday to Friday).
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
3. Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, Amex, Discover), PayPal, Apple Pay, and Google Pay where available.
Q: Is it safe to pay on your website?
A: Absolutely. All payments are processed securely using SSL encryption and PCI-compliant payment gateways. Jdsyork does not store your card details.
4. Returns & Refunds
Q: Can I return a product?
A: Yes. Products can be returned within 30 days of delivery if they are unused, undamaged, and in their original packaging. Some items, such as clearance, personalized, or hygiene-sensitive products, may not be eligible unless defective.
Q: How do I get a refund?
A: Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days. Shipping costs are only refunded if the product was defective, damaged, or incorrect.
Q: Can I exchange a product?
A: Exchanges are available only for items that are damaged, defective, or incorrect. For other preferences, we recommend requesting a refund and placing a new order.
5. Products & Usage
Q: Are your products safe to use at home?
A: Yes. All Jdsyork products are designed for household use and comply with safety standards. Customers should follow product instructions for best use.
Q: How do I care for my storage products?
A: Cleaning and care instructions vary by product. Please refer to the product label or packaging for specific guidance. Most items can be cleaned with a damp cloth and mild detergent.
6. Contact & Support
Q: How can I contact Jdsyork?
A: You can reach our customer support team via email at support@jdsyork.shop. We strive to respond within 24–48 hours on business days.
Q: What if I have a question not listed here?
A: If your question is not covered in this FAQ, please contact our support team at support@jdsyork.shop. We’re happy to assist you with any concerns regarding products, orders, or services.